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THANK YOU FOR CHOOSING UFC IGNITE - YOUR DESTINATION FOR DELICIOUS MEALS.

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Pause subscription

STEP 1 OF 2

WHY ARE YOU PAUSING?

Select the reason that fits best — we’ll personalise what comes next.

✈️

Travelling / away

I'll be away for a while

🥡

Too much food

Still working through meals

📅

Schedule change

Life's gotten busier

💵

Too expensive right now

Need to manage my budget

🙄

Menu fatigue

Craving more variety

📦

Delivery issues

Something hasn't been right

🔄

Trying something else

Taking a break to explore

💬

Other reason

STEP 2 OF 2

CHOOSE PAUSE LENGTH

Your meals won’t ship during this period and you won’t be charged. Leave duration unselected for an indefinite pause.

Details for “Other” (required)

PAUSE DURATION

Resume setting:

Auto-Resume: Your subscription will automatically resume after the selected pause period. No action needed — your next box will be prepared and shipped as usual.

Email Reminder: We'll send you an email 3 days before your subscription resumes so you can review or update your meal selections.

STEP 2 OF 2

WHEN DO YOU WANT TO RESUME?

We'll restart your subscription automatically — no action needed.

RESUME DATE

Min. 1 day ahead. We'll send a reminder 3 days before.

DATA CAPTURED

pause_reason: travel_away resume_date: — subscriber_tenure

STEP 2 OF 2

WOULD FEWER MEALS PER WEEK WORK BETTER?

Staying active at lower volume means no gap in your plan.

📉

Yes, reduce my quantity

Keep subscription active at lower volume

⏳

Maybe later, just pause

Resume when I’m ready

⏸

No, just pause

I’ll decide later

DATA CAPTURED

pause_reason: too_much_food subreason: — quantity_change Y/N sku_history

STEP 2 OF 2

WHAT WOULD HELP MOST RIGHT NOW?

No commitment — adjust anytime from your account.

⏸

Pause my subscription

Resume when life settles

📉

Reduce meals per week

Stay active at lower volume

🤔

Not sure yet

Just pause for now

DATA CAPTURED

pause_reason: schedule_change subreason: — quantity_change Y/N

STEP 2 OF 2

WHAT WOULD HELP MOST?

We’d rather keep you on a plan that fits.

📉

Reduce meals per week

Lower spend, stay subscribed

⏸

Pause for now

Come back when budget allows

🤔

Not sure yet

Pause and decide later

DATA CAPTURED

pause_reason: too_expensive subreason: — quantity_change Y/N

STEP 2 OF 2

WHAT WOULD HELP MOST?

Pick the closest match — your feedback shapes the menu.

🔁

Fewer Repeats

I see the same things too often

🥗

Different Nutrition Styles

More dietary options needed

🤔

Not sure

I need more time to decide

DATA CAPTURED

pause_reason: menu_fatigue subreason: — account_tag: menu_fatigue

STEP 2 OF 2

WHAT’S BEEN HAPPENING MOST OFTEN?

We pass this directly to our operations team to fix the root issue.

🕐

Late deliveries

Arriving outside my window

📦

Packaging issues

Damage or poor insulation

❓

Missing items

Wrong or missing items

💬

Other

Something else happened

We’ll flag this for our operations team. Refunds for past issues are handled through customer support at 1-888-818-8421.

DATA CAPTURED

pause_reason: delivery_issues subreason: — ops_feedback_tag

STEP 2 OF 2

TAKING A BREAK TO EXPLORE?

Choose what fits best for now — we’ll keep your history safe either way.

⏸

Pause for now

Come back when you're ready

🧪

Trial another service

Just testing alternatives

↩

Not sure yet

Pause and decide later

DATA CAPTURED

pause_reason: trying_else subreason: — subscriber_tenure

SUBSCRIPTION PAUSED

You won't be charged while paused. Your plan, preferences, and meal history are all saved.

Resumes automatically: —

BROWSE UPCOMING MEALS

STEP 1 OF 2

WHY ARE YOU CANCELING?

Your answer helps us improve for everyone. Takes 30 seconds.

💳

Too expensive

Cost no longer fits my budget

📦

Delivery issues

Problems with my orders

⭐

Didn't meet expectations

Quality or taste fell short

😐

Menu fatigue

Running out of meals I want

🌱

Lifestyle change

My situation has changed

⏸

Paused and never came back

Just hasn't worked out

🔁

Switching to another service

Found something that fits better

💬

Other reason

Tell us more below

STEP 2 OF 2

BEFORE YOU GO

WOULD ONE OF THESE HELP?

We'd rather find a way to keep you in the fight.

⬇️

Reduce meals per week

Lower cost, stay subscribed

⏸️

Pause instead

No charge until you're ready

No thanks, cancel

Proceed with cancellation

DATA CAPTURED

cancel_reason: too_expensive save_offer_shown: Y save_accepted: pending tenure order_count

BEFORE YOU GO

WHAT WENT WRONG MOST OFTEN?

We log every response and pass it directly to our operations team.

⏱️

Late deliveries

Arriving outside my window

📦

Damaged packaging

Boxes or insulation damaged

❓

Missing items

Wrong or missing items

💬

Other

Something else happened

Refunds for affected orders are handled post-cancellation — we'll reach out within 48 hours. For urgent issues call 1-888-818-8421.

DATA CAPTURED

cancel_reason: delivery_issues delivery_subreason ops_flag last_delivery_status

BEFORE YOU GO

WHAT DIDN'T MEET EXPECTATIONS?

This goes straight to the culinary team at the UFC Performance Institute.

🍹

Taste

Flavour didn't hit

🌿

Freshness

Ingredients not fresh enough

⚖️

Portion size

Smaller than expected

📊

Consistency

Quality varied week to week

DATA CAPTURED

cancel_reason: quality_expectations quality_subreason culinary_flag sku_repeat_correlation

BEFORE YOU GO

WHAT'S MISSING FOR YOU RIGHT NOW?

Honest feedback. No obligation.

🔁

Fewer Repeats

I see the same things too often

🥗

Different Nutrition Styles

More dietary options needed

🤔

Not sure

I need more time to decide

DATA CAPTURED

cancel_reason: menu_fatigue subreason (product signal) save_offer: Y

BEFORE YOU GO

WOULD PAUSING MAKE MORE SENSE?

Skip a few weeks and restart when the time's right.

⏸️

Yes, pause instead

I'll come back when I'm ready

No, cancel

I want to fully cancel

DATA CAPTURED

cancel_reason: lifestyle_change save_offer: Y save_accepted: pending tenure

STEP 3 OF 3 — OPTIONAL

ANYTHING WE COULD HAVE DONE BETTER?

Totally optional. We genuinely read every response.

This won't delay your cancellation.

DATA CAPTURED

open_text (qualitative) cancel_reason subreason save_shown Y/N save_accepted Y/N

STEP 2 OF 2

FINAL CONFIRMATION

Your current order will be cancelled and refunded, and no future deliveries will be scheduled. This action cannot be undone.

Tell us more (required for “Other”)

Choose Resume Date

Pick when you'd like your subscription to resume. We will pause now and automatically restart on your selected date.

RESUME DATE

Min. 1 day ahead. Max. 8 weeks from now.

Resume Subscription

You're about to resume your subscription. Billing and meal deliveries will continue according to your plan schedule.

Deliveries: Your next box will be scheduled based on your subscription cadence. You can still pause again anytime from this page.

Extend Pause

Choose how many additional weeks to extend your pause. You won't be charged while paused (up to 8 weeks total).

EXTEND BY

Limit: Total pause length is capped at 8 weeks including extensions. If you've reached the limit, this option will be hidden.

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